Next day, the account representative called me. I called back later that day and got a polite man in Ohio.
I requested a retreat and wanted the last tech to return.Ĭustomer service representative said she would request a call from a supervisor. I was scheduled to be in a meeting so I replied that I would not be available at 12, but would be available at 1 pm. After several calls, texts and emails, I received a reply that she could call me at 12 noon. I find this unacceptable - I am paying two hundred dollars for the privilege of no longer paying for a service that is not the one I signed up for? I just want my account closed so I no longer have to deal with them.Īfter finally getting a tech that spent more than 10 minutes at my home for a treatment, I attempted to call the customer service representative that had sent a recent email. They told me I need to pay a "cancellation fee" of $199. I said no - I wanted to close my account and cancel services with them, because I am tired of waiting for technicians, not getting the services I ordered, and needing to chase down the company's customer service department every single time. When I reached out to the company, they said they had not bothered to put "flea and rodent" services on the notes for the technician, and wanted to schedule another time for someone to come out. The receipts I received via email did not list any flea or rodent services either. He was not aware that he was supposed to check traps, and he did not perform any "flea and rodent" services. He also told me that the package I believed I had purchased was no longer offered by the company. However, on my second appointment, the technician had no idea he was supposed to be treating for fleas and rodents. I reached out to the company to complain, so they rescheduled other technicians, who did some of what they were supposed to, including laying traps to check for next time. When they did come, they did not provide "flea and rodent services." They only sprayed for different insects. My first appointment was cancelled abruptly after I had waited all morning, and I had to contact the company to reschedule. I opened an account for pest control services with a customer service agent who told me I was signing up for "flea and rodent" services.
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